Your Cold Creek Tub: Need-to-Know Guide

A quick-reference guide for setup, maintenance, cleaning, and troubleshooting.

❓Frequently Asked Questions (FAQs)

Water Maintenance

Maintaining your Cold Creek Tub is simple and low-effort. Some prefer to change the filter and water at the same time for convenience, but it's entirely optional.

For Residential Use:

  • Change the filter every 2–5 months (Tip: If the jet slows down, it’s a good sign the filter needs replacing)
  • Change the water every 3-6 months

For Commercial Use:

  • Change the filter every 1–2 months
  • Change the water monthly or sooner if the water appears cloudy
  • We recommend reviewing our Commercial Use Guide for best practices.  

Ozone System Timing

  • The ozone system runs automatically at midnight for 1 hour.
  • To adjust the schedule, use the white timer dial inside the unit (left side panel).
  • Need help? Watch our Ozone Timer Adjustment Video for step-by-step guidance.  

Understanding Valve Positions

  • Open valves = for filling the tub and regular use (positioned parallel to plumbing)
  • Closed valves = when you want to stop water flow, such as when changing the filter

Experiencing Leaks?

  • First, make sure both valves are fully closed (positioned perpendicular to the plumbing).
  • Confirm that all chiller connections and the water filter are firmly hand-tightened.

Where should I place my cold tub? 

We recommend placing your tub indoors or outdoors in a fully covered or shaded area. Keeping it out of direct sunlight helps prevent surface heat buildup and protects the exterior finish over time. 

What should I do in the winter with freezing temperatures?

In freezing conditions, we recommend following best practices to protect your tub and components. Check out our Winter Performance Guide for tips on operation.

How do I clean the body of the tub and surfaces?  

Cleaning your Cold Creek Tub is quick and easy. Here are our recommended products and tips for keeping everything looking clean:

Tub Body: 

  • Use Armor All to restore shine and clean the surface. 
  • Important: Wipe off any dust or dirt on the tub body before applying spray. 
  • 👉 Armor All Spray — Amazon Link

Foam Decking Surfaces (on tub, lid, step):

  • Use Simple Green spray — it's gentle, non-toxic and safe on the foam. 
  • Check out this Cleaning EVA Foam Video for a helpful example on how to clean EVA foam (like boat decking).
  • 👉 Simple Green Spray — Amazon Link 

Helpful Links & How-To Videos

Need More Help?

As always, feel free to reach out—we’re here to assist you!

  • Phone: 909-232-8920             
  • Email: customerservice@coldcreektubs.com       
  • Website:  coldcreektubs.com

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