Your Cold Creek Tub: Everything You Need to Know

A quick-reference guide for setup, maintenance, cleaning, and troubleshooting.

❓Frequently Asked Questions (FAQs)

WHERE SHOULD I PLACE MY COLD CREEK TUB? 

  • Set it on a flat, stable surface. 
  • We recommend a covered location (e.g., garage, gym, covered patio) to protect the tub and extend its lifespan.

WHEN SHOULD I CHANGE THE FILTER AND WATER? 

     Recommended for Residential Use: 

  • Filter: Every 2–5 months depending on usage. 
  • Water: Every 3–6 months. 

HOW DO I DRAIN AND REFILL THE TUB? 

To Drain the Tub: 

  1. Position the hose to the brass spigot on the cold tub. 
  2. Open the blue drain valve on the brass spigot.
  3. 🔌 Important: Once the tub is almost fully drained, TURN OFF or UNPLUG the electrical. Never run the pump dry. Running the pump without water can burn out the motor. ⚠️
  4. Remove the hose from the spigot and close the valve (perpendicular to spigot). 

To Fill the Tub

  1. Close the drain valve on the brass spigot (perpendicular to the spigot).
  2. Fill with clean water up to a few inches above the water jet. 
  3. Double-check that valves are closed and sealed before turning the pump/chiller back on (refer to image below). 
  4. Turn on the electrical. 

HOW DO I CHANGE THE OZONE GENERATOR TIMER? 

  • Your tub is delivered with the ozone timer pre-set to run for 1 hour at midnight. 
  • We set this up to activate overnight after daytime setup at the warehouse.

To adjust the timer: 

  1. Pull out all the dials on the timer.
  2. Push down the dials for the time period you want the ozone to run – recommend 1-2 hours during nighttime hours.

For step-by-step visuals and instructions, please refer to the Ozone Timer Video and How it Works.  

WHAT IF THE AMBIENT WEATHER DROPS BELOW 20°F IN THE WINTER?

In freezing conditions, we recommend:

  • Draining the tub 
  • Disconnecting the chiller and bringing it inside 
  • Alternatively, move the tub indoors to continue using it and prevent freezing damage.

HOW DO I CLEAN THE OUTSIDE OF MY COLD TUB & SURFACES?

Cleaning the outside of your tub is quick and easy. Below are our recommended products and tips.

Tub Body: 

  • Use Armor All to restore shine and clean the surface. 
  • Important: Wipe off any dust or dirt on the tub body before applying spray. 
  • 👉 Armor All Spray — Amazon Link

Foam Decking Surfaces (on tub, lid, step):

  • Use Simple Green spray — it's gentle, non-toxic and safe on the foam. 
  • Check out this Cleaning EVA Foam Video for a helpful example on how to clean EVA foam (like boat decking).
  • Simple Green Spray — Amazon Link 

🔧 Support & Troubleshooting

CHILLER NOT STAYING AT THE EXACT SET TEMPERATURE?

  • A small temperature fluctuation is completely normal—this is due to a built-in buffer called a deadband, and it helps your chiller to operate efficiently without overworking.
  • The chiller is designed with a ±2–3°F deadband to avoid constantly turning on and off. For example, if your set temperature is 50°F:
    • The unit will turn off when it hits 50°F.  
    • It will turn back on when the water warms to around 53°F.
    • The chiller will not cool below your set temperature. 

    Want Tighter Temperature Control?

  • Try setting the temperature slightly lower, such as 48°F, to help maintain a consistent ~50°F range.
  • Still not working as expected? Contact us—we’re happy to assist. 

WHAT TO DO IF MY COLD TUB IS LEAKING? 

If you notice water where it shouldn’t be: 

  • Check all hose fittings to ensure they are tight. 
  • Confirm all drain valves are fully closed (Closed = valve handle is perpendicular to the spigot). Refer to the image below for open vs. closed valve position

🎥  Helpful Links & How-To Videos

📞 Need More Help?

As always, feel free to reach out—we’re here to assist you! 

Phone: 909-232-8920              

Email: customerservice@coldcreektubs.com        

Website: coldcreektubs.com

Connect with us!