Warranty

Cold Creek Tubs has worked to build the best Premium Fully Enclosed Cold Tub on the market and prides itself on our high quality and durability. Our family has stood behind the products we have and for the last 20 years and this tradition continues with Cold Creek Tubs.You can rest assured that your investment will be protected with our warranty.

Cold Creek Tubs warrants to the original consumer purchaser that the products and component parts are free of material and workmanship defects for the following periods:

  • 5 Years: Full coverage on all components except the chiller (normal wear & tear).
  • 2-Year Warranty on the Chiller: The chiller is covered for 2 years, except when used in a commercial environment, where it is covered for 1 year. Chiller Warranty Upgrade: The chiller warranty can be extended to 5 years for an additional $299. This upgrade can be added at any time within the first year of purchase.

This warranty does not apply to damage caused by misuse, abuse, neglect, improper installation, or repairs not authorized by Cold Creek Tubs. This Limited Warranty is void if Cold Creek Tubs determines that the tub has been subjected to damage or failure due to installation of aftermarket parts that are not genuine Cold Creek Tubs branded or sold products.

Our Obligations

At its sole discretion, Cold Creek Tubs will fix or replace any defective product or component that has been installed, used, and maintained properly within the warranty period. If repair or replacement is not possible, we may elect to refund the purchase price in exchange for the product’s return. 

Warranty Limitations

At Cold Creek Tubs’ sole discretion, the residential limited warranty is void if:

  • If our product is used in a commercial setting or for non-residential purposes.
  • If  it has been subjected to alteration, neglect, misuse or abuse
  • Any repairs have been attempted by anyone other than a designated representative
  • If the failure is caused by accident, freezing conditions, acts of God or other causes beyond the control of Cold Creek Tubs. 
  • Neglect, misuse and abuse include any installation, operation or maintenance of the Cold Creek Tub other than in accordance with the instructions contained in the owner’s manual provided with the Cold Creek Tubs, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories.
  • Neglect, misuse, and abuse including installation, operation, or maintenance of the Cold Creek Tub in any way that does not comply with the instructions in the owner's manual, failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or the use of non-genuine parts or accessories.

Cold Creek Tubs’ Residential Limited Warranty is only valid for installations made in the USA and Canada. This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law.

DISCLAIMERS

COLD CREEK TUBS AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the Cold Creek Tub and cost for removal of defective product even if Cold Creek Tubs was advised of the possibility of damage, and water damage. The liability of the Cold Creek Tubs under this limited warranty, if any, shall not exceed the original amount paid for the defective product.

Commercial Limited Warranty

If you plan to use your Cold Creek Tub in a gym or commercial setting, the Commercial Extended Warranty must have been purchased at checkout. The Commercial Warranty includes the same terms of the Residential Limited Warranty except for the following: 

  • Includes 2 years of protection for the main housing. There is a one year protection for the equipment, chiller, plumbing, fittings, oxone purification, filter housing, and non-slip foam surface. 
  • The Extended Commercial Warranty is required for use that is not in a residential setting and extends warranty protection as listed above for 5 years except the chiller which is 3 years. 
  • The warranty does not cover damage due to poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse, or abuse. Other exclusions may apply, as further described in the Commercial Limited Warranty.

Cold Creek Tubs is a DBA of Ice Cold Evaps LLC.