Refund policy

We understand that sometimes things don't work out the way you planned, and we're here to make sure you're happy with your purchase. If you need to return your cold tub, please review our refund policy below.

• Return Period: You have 30 days from the date of purchase to return your Cold Creek Tub.
• Condition: The tub must be in new condition, with all original packaging and accessories.
• Refund: We will refund the full purchase price of the tub minus a restocking fee of 15% and the cost of shipping.

To start a return, you can contact us at customerservice@coldcreektubs.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@coldcreektubs.com.