Refund policy

We understand that sometimes things don’t work out as planned, and we’re here to help. If you need to make a return, please review our policy below.

Cold Tub Returns:
Cold tubs may be returned within 30 days of purchase. The tub must be in new condition with all original packaging and accessories. We will refund the purchase price minus a 15% restocking fee and return shipping costs.

Accessory Returns:
Accessories may be returned within 30 days of purchase as long as they are unused, unopened, and in their original packaging. We will refund the full purchase price of the accessory minus return shipping costs. There is no restocking fee on accessory returns.

To start a return, you can contact us at customerservice@coldcreektubs.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@coldcreektubs.com.