I haven't interacted with another company that has as good of customer service as cold creek tubs. I researched which cold plunge I wanted for quite a while. Nothing competes with them. I keep my plunge in the garage. It is quiet and looks good. I live rural and don't get premium delivery. However, they reached out to Fedex to ask them to still help with the unload and setup. They immediately reached out when I received it for help with setup as well. I used the cold plunge for 3 months before writing this review. The water has stayed clear with the ozone. I recently had a tiny leak through a gasket in the tub. A puddle would very slowly form after a day or so. I reached out to them. I got a text back within an hour, I was on a FaceTime call with an engineer within a day, and when the engineer decided it would be too much for me to fix they had another tub in the mail the next day and arranged pickup of the other tub. From the time I reached out to the new tub being at my house was 6 days. It is obvious they take pride in their product and value their customers. Can't recommend them enough.

It’s a nice looking tub with a compact footprint. It is easy to sit and lay back, and it keeps the water temperature within a degree or so. I like everything about it, although I did have some water that was cloudy after three weeks of use. Cold Creek was very helpful to help me reset the ozone time for to help sanitize the water, which I’m hoping well solve that issue. Also, it runs very quiet.

I emailed Peyton at Cold Creek tubs because I was having some trouble draining my cold plunge. She responded immediately and gave me some suggestions. I continued with those suggestions and was able to drain my cold tub. Always appreciate their prompt professional assistance. I love my Cold and I am reassured that I can always get assistance when needed.🥰