Horizontal Tub - Low/No Water Flow
If you place your hand against the water jet located at the top inside of the tub, you should feel a steady flow of water. It will not feel as strong as a jacuzzi jet, but you should still notice light pressure and water movement.
If you do not feel any water flow, or the flow feels very weak, please check the following:
1. Confirm Both Water Valves Are OPEN
Both water valves inside the tub compartment must be fully open for proper water circulation.
The valves should be in the open, parallel position (aligned with the plumbing line) to be considered OPEN. See 📹 video here & image below for the correct, open valve position.
If the valves are turned sideways/perpendicular to the plumbing line, they are CLOSED and will restrict water flow.
2. Confirm you have changed filter recently
A dirty or clogged filter can reduce water flow. Make sure the filter has been replaced recently, ideally within the last month if you have noticed decreased jet flow.
3. Check and Video the Jet Pressure
Make sure water is flowing from the jet inside the tub.
- If water is flowing from the jet, the pump is operating properly.
- If there is little or no water flow, drain the tub so the water level is about 1 inch below the jet and take a video 📹(video example). Then please send a video here so we can review the flow and confirm whether it is normal or advise next steps.
4. Check the Temperature Sensor on the Chiller
Low water flow can sometimes occur if the temperature sensor is pushed in too far. This video 📹 shows how to gently pull the temperature sensor out about a finger width to help improve water flow.
Need More Help?
Please contact our support team and we'll help troubleshoot.
Feel free to upload videos here so we can review your situation and advise next steps.
Text/Call: (909) 232-8920
Email: customerservice@coldcreektubs.com