I recently received my cold plunge. I was anxious to set it up and use it. While setting it up, I experienced that the filter housing could not be connected. I contacted CC and was pleased that I was immediately able to chat with someone, who then FaceTimed me to see my issue. They determined that they had sent the wrong filter housing. They overnighted another one which was supposed to be the correct one, but it was the same incorrect one that they had shipped with the new plunge. Again, they responding promptly and over nighted the correct one, which has been properly installed. I am enjoying my cold plunge. I was pleasantly surprised with the level of customer service. They also told me that they would send me some extra filters and a tee shirt, which I haven’t received. Overall I’m pleased.

I love your guys story and being family owned. Everyone raves about your customer service. Your availability was great (I had zero issues but still reached out a few times to make sure all was good). I love the design. I didn’t want a typical lay down style nor a tall barrel style, this is perfect in-between. Only complaint is the lid. The intention of it is great but doesn’t seal well. Has quite a bit of movement between the tub and lip of lid. I can see the water where the hand hold is at. I keep covered with towel but still get gnats in the water (I live in country). Overall I recommend and would buy again. Hopefully lid can be improved though! Thank you so much

Extremely happy with the customer service and product quality speaks for itself. I had questions prior to purchasing the tub and had an almost immediate response by the team. They were able to answer my questions and find me a solution much faster than other cold tub companies I’ve come across. From my initial questions to the delivery, customer service team was incredible. Install was super easy as well. 10/10 recommend

Great machine - love it

The Cold Creek Tub has become part of our family’s morning ritual. I am a 55 year old husband and father of two athletic boys 14 and 12. All of us use the plunge several times a week and it’s not an understatement to say it has changed my life and the recovery time from workouts.