Troubleshooting

Quick Diagnostic Flowchart

Problem: Tub Not Cooling

1. Is power strip on? (green light)
→ No: Check outlet, circuit breaker, extension cord
→ Yes: Continue to next step
2. Is chiller running? (fan noise)
→ No: Check chiller power connection
→ Yes: Continue to next step
3. Are valves open?
→ No: Open both blue valves
→ Yes: Continue to next step
4. Is filter clean?
→ No: Clean/replace filter
→ Yes: Check chiller coils. If issue persists, call support
💧 Water Quality

Cloudy/Murky Water

Overview: Cloudy water is almost always caused by contaminants entering the tub — things like sweat, lotion, body oils, or soap. The ozone system disinfects but isn't designed to handle heavy buildup, so prevention is key.

Causes:

  • Sweat, soaps, detergents, body oils, hair products
  • Residue buildup in tub

Solutions & Prevention:

  • Rinse before use - Remove sweat lotions, oils, soaps
  • Check filter - Install new filter recently
  • Run ozone longer - Use timer push down 4-6 dials (2-3 hours) video 
  • Drain & refill - Easiest solution for persistent cloudiness
  • Balance water - Use Spa Up/Down for pH

Bubbles or Foam on Water Surface

Overview: Some bubbles are normal from the ozone system, but persistent foam usually means extra contaminants (sweat, soaps, oils, hair products) have entered the tub.

Causes:

  • Normal ozone bubbles from jet
  • Sweat, soaps, oils buildup, hair products residue

Solutions & Prevention:

  • Rinse before use - Especially after sauna
  • Replace filter & water regularly:
  • Residential: Every 2-3 months
  • Commercial: Monthly or as needed
  • Control water line - Use attached sponge for surface buildup
  • Drain & refill - If foam persists
🌡️ Temperature

Water Not Cooling

Overview: If your tub isn't reaching the set temperature, it's usually due to setup or environmental factors. Most issues can be resolved by checking the chiller, water flow, and surrounding conditions.

Common Causes:

  • Incorrect temperature setting
  • Poor water flow
  • Blocked airflow around chiller
  • Extreme outdoor heat

Step-by-Step Solutions:

  1. Check display - Confirm chiller is on, temp set, screen shows current temp
  2. Listen for chiller - Soft hum = cooling; silence = standby/SmartCycling
  3. Check airflow - Keep 12" clearance around vents
  4. Inspect water flow - Ensure pump running, filter replaced recently
  5. Consider location - Shaded/indoor placement
  6. Reset system - Power off, unplug 30 seconds, restart
💧 Leaking

Chiller Connection Leaking

Most Common Issue: Connection not fully secured or gasket needs replacement.

Quick Fix:

  1. Press down firmly on gasket
  2. Twist to lock securely
  3. Connection can be snug at first

If Still Leaking:

  1. Turn off power
  2. Disconnect water lines
  3. Replace gasket (included in your order)
  4. Check for cracks or damage

Filter Area Leaking

First Check: Ensure the black silicon O-ring is properly seated in the filter housing.

Step-by-Step Fix:

  1. Remove filter and inspect O-ring
  2. Clean O-ring and housing surface
  3. Ensure O-ring is not twisted or damaged
  4. Reinstall filter with proper threading
  5. Hand-tighten only
❄️ Winterizing

Cold Weather Recommendations

Recommended: For best performance in freezing conditions, move the chiller indoors or to a protected area.

Protection Options:

  • Move chiller indoors - Garage, basement, or heated space
  • Insulate connections - Wrap exposed plumbing
  • Maintain water circulation - Keep system running to prevent freezing
  • Drain system if unused - Complete drainage for extended winter storage
🧽 Cleaning & Maintenance

Tub Body & EVA Cleaning

Recommended Products:

  • Armor All – for the tub body (Amazon link)
    • Tip: Clean dirt off first, then spray with Armor All.
  • Simple Green Spray – for EVA foam decking (tub decking, lid, and step) (Amazon link)

👉 See video for detailed visual instructions

Replacing EVA Foam Decking

Refresh Your Look: Want to refresh your marine-grade EVA decking or switch colors? The process is straightforward with the right technique.

Replacement Process:

  1. Remove old decking - Carefully peel up existing EVA foam 
  2. Clean surface - Remove adhesive residue completely
  3. Apply new pieces - Position carefully (adhesive is strong)
  4. Press firmly - Ensure good contact across entire surface

👉 Pro Tip: Watch our video guide for detailed visual instructions

🚨 Still Need Help?

If this guide doesn't solve the issue, please reach out — sending a photo or video helps us troubleshoot quickly. 

📱 Text or Call: 909-232-8920