Cold Tub Delivery Instructions

Please review all directions carefully and keep them handy on delivery day.

We do our best to protect your Cold Creek Tub during shipment and provide FedEx with detailed handling instructions. However, because FedEx uses different drivers nationwide, we ask for your help in quarterbacking the delivery process to ensure your tub arrives safely and without damage.

🚚 When Your Cold Tub Arrives

  • Please be present during delivery to guide the FedEx team on where you’d like the tub placed.
  • Your cold tub will be delivered by FedEx Freight Premium on a pallet, positioned vertically.
  • Two FedEx drivers should handle and move the tub into position — let them manage the lift and placement to keep FedEx fully liable for handling.

📦 Unboxing Steps

Please help communicate the following steps to the FedEx delivery team:

1. Remove all shrink wrap from the tub.

2. Remove the lid and take out all components packed inside the tub body (chiller box, filter, etc.), then set them aside. Removing these components will make the tub lighter and easier to move.

3. If FedEx is using a dolly, place the EVA foam scrap pieces (included) on both dolly sides. This helps protect the bottom of the tub from scratches during moving. See video below. 

4. Move the tub to your desired location — either with 1-2 people on each side, or using the dolly method with EVA foam as described above. 

5. Before signing off with FedEx, carefully inspect the tub for any delivery damage. Take photos and call us immediately at 909-232-8920 if anything looks concerning. Once everything looks good, you can sign off and let FedEx leave. 

6. Once in position, remove remaining packaging and begin setup. Setup takes about 5-10 minutes and requires no tools — we like to say it takes longer to fill with water than to set it up! 

Setup Resources

Additional Tips

  • The chiller is packed inside the brown box — always keep it upright at all times.
  • For setup and delivery visuals, see our setup instructions here.

Thank you for taking these steps — your care during delivery helps ensure your Cold Creek Tub arrives in perfect condition and ready to enjoy!

🙋 Any questions?

📞 Call/Text: (909) 232-8920
🌐 Visit: coldcreektubs.com for more guides, FAQs, and support.