Troubleshooting & Common Questions

Chiller 

Not Staying at the Set Temperature?

Small Temperature Fluctuation – Normal Operation: To protect the compressor and extend its lifespan, the chiller uses Smart Cycling with a built-in 3-degree dead band. This means:

  • If you set the temperature to 50°F, the chiller will shut off at 50°F and won’t turn back on until the water reaches around 53°F.
  • This small temperature fluctuation is completely normal and ensures better long-term performance.
  • Want the water to stay closer to your target? Try setting the temperature a few degrees lower (e.g., set it to 48°F if you want the water to hover near 50°F).

Chiller Not Cooling? Try This:

  • Check the Display
     Make sure the chiller is turned on, the desired temperature is set, and the screen is showing the current water temperature.
  • Listen for the Chiller
     The unit should make a gentle hum while cooling. If it's silent, it may be in standby mode or not actively cycling due to Smart Cycling.
  • Check Airflow
     Ensure there’s at least 12 inches of space around the vents. Blocked airflow can lead to overheating and reduced efficiency.
  • Inspect Water Flow
     The chiller relies on constant water flow. Make sure the pump is running, and the filter has been changed within the last 2–5 months.
  • High Ambient Temps
     In hot outdoor conditions, cooling will take longer. For best performance, use the tub in a fully shaded or indoor space.
  • Power Off and On
     Turn off the chiller, unplug it for 30 seconds, then plug it back in to reset the system.
  • Still Not Cooling?
     Call us at 909-232-8920 — we’re here to help!

 

 

Ozone System

  • Automatic Operation: The ozone system comes set to automatically kick on at midnight for 1 hour.
  • Adjusting the Schedule: To change the runtime, use the white timer dial inside the unit, located on the left side panel.
  • Need help? Watch our Ozone Timer Adjustment Video for step-by-step instructions.

 

Murky Water

If your water appears cloudy or discolored, try these steps:

  1. Drain & Refill the Tub: If it's been a while since you last changed the water, this should be your first step.
  2. Increase Ozone Duration: You can increase how long the ozone generator runs using the ozone timer dial.
     ➤ Watch the Ozone Timer Adjustment Video
  3. Consider Usage Levels: High user volume (especially in commercial settings) requires more frequent maintenance. We recommend using our Maintenance Chemical Kit — available on our website — to help maintain clean, clear water.882441468103.pdf
  4. PDF
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Understanding Valve Positions

Open Valves: Valves should be parallel to the plumbing when the tub is in regular use or being filled.

Closed Valves: Turn valves perpendicular to the plumbing to stop water flow — especially important when changing filters or servicing the unit.

 

 

Experiencing Leaks?

 

 

Where Should I Place My Cold Tub?

For optimal performance and durability:

  • Place the tub indoors or in a fully covered outdoor space.
  • Avoid direct sunlight to prevent surface heat buildup and preserve the exterior finish.

 

 

What Should I Do in the Winter?

During freezing temperatures:

  • Follow best practices outlined in our Winter Performance Guide.
  • Proper care will help protect your tub and its components from freeze damage.

 

 

How Do I Clean the Surfaces of the Tub?

Tub Body

  • Use Armor All Spray (Amazon Linked) to clean and restore shine.
  • Always wipe away dust or debris before spraying.

Foam Decking (Tub, Lid, Step)

 

 

Helpful Links & How-To Videos